Help

The questions people ask most. Anything missing? Write to support@creatr.app.

Credits and plans

What is a credit?

One credit covers up to 30 minutes of a source video (a longer video uses one credit per started 30 minutes). Only source videos are metered: clips, edits and re-renders do not use credits. The free plan includes 5 credits a month; see the pricing page for Pro, Max and Studio.

How long can a video be?

Up to 3 hours. Longer videos are refused.

What if Creatr finds no clips, or the video fails?

The credit is returned automatically.

Can I cancel or get a refund?

You can cancel any time in Settings and keep the plan until the end of the period you paid for. Refunds are decided case by case; write to support@creatr.app. Credits for failed videos come back on their own.

Making clips

What can I add?

Paste the link of a public video, or upload a file. Creatr works best on speech-led videos: podcasts, interviews, streams, talks and webinars.

Which languages work?

Creatr detects the spoken language and can caption most major languages, including Japanese. You can set the language by hand if detection gets it wrong.

Can I edit a clip before it is posted?

Yes. Change the words, timing, title and look in the clip editor, then choose Save & update clip. Nothing is posted until you approve it.

Whose videos can I clip?

Only videos you own or have permission to clip and publish. See the Acceptable use policy and Copyright policy.

Posting and Autopilot

Where can Creatr post?

YouTube Shorts, TikTok, Instagram Reels, Facebook, X, LinkedIn, Threads and Pinterest. You connect your own accounts.

What is Autopilot?

Autopilot follows the YouTube channels you choose, clips their new videos, and schedules the clips you approve to your posting times. Which plans include it is on the pricing page.

What if a post cannot go out?

If a platform is down or limiting posts, Creatr waits and tries again; you are told if a post fails.

Your data

How long are my files kept?

The source video is kept 14 days, the audio and transcript 30 days, and finished clips 90 days. The full schedule is in the Privacy notice.

Do you train AI on my videos?

No.

How do I delete my account?

Open Settings and delete your account there. It removes your data as described in the Privacy notice.